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- Make sure the USB cable is undamaged and properly connected to the scanner and the PC!
- Check whether the driver was properly installed and the device was recognised by Windows:
Open the device-manager and look for the following entry called "Tekscan Sensor Device"
Feetbox3D (until 2022) Feetbox3D [ 2023 ]
Case B:
Plate-symbol in the software rotates successfully upwards:
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