In the event that the Mover is not displayed in the shooiq Software or a scan can not be executed, please follow the troubleshoot:

If you report a problem to corpus.e please state the serial number which is at the bottom of the Mover

1. Connected LED does not light up/ Mover is not shown in shooiq software

Troubleshoot:

• Verify that the computer is connected to the correct network (lightbeam_hotspot OR VacuumNXT) and has an internet connection
• Execute the Cloud Connection Test https://box.corpus-e.com/display/faq/Connection+Test
• Check if the Mover (lightbeam_XXXXXX) is visible in the wireless connections of the Computer

2. Ready LED does not light up/ crossed P in shooiq Software

Troubleshoot:

• Follow the step-by-step guide in the following Link:

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• The power cable/LED of the Stage must be connected/lights up

3. Ready LED and Connected LED do not light up/ Mover not visible in shooiq software

Troubleshoot:

• Execute troubleshoot for 1 and 2 => If both steps are not successful and only the “ON” LED shows up the SD card of the Mover is defect and needs to be replaced

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