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  1. Make sure the USB cable is undamaged and properly connected to the scanner and the PC!
  2. Check whether the driver was properly installed and the device was recognised by Windows:
    Open the device-manager and look for the following entry called:

    "Tekscan Sensor Device"                    or                "STMicroelectronics Virtual COM Port"
    Feetbox3D   (until 2022)                                                                                   Feetbox3D   [ since 2023 ]

                              

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