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Plate-symbol in the software rotates successfully upwards:

1. Make sure the USB cable is undamaged and properly connected to the scanner and the PC!
2. Check the Windows energy-options and the power-options:
   Windows Power options for lightbeam
   Also make sure the computer was not set into Hibernate or Standby
   If this was the case or the energy-settings were wrong restart the computer before continuing ...
3. Make sure someone is standing on the red plates!
   Simple objects are not heavy enough to produce enought pressure
4. Open the Windows defender options and set the following parameters,
   then restart the shooIQ-software:
   
   
   
5. If al the above steps should fail, there could be an internal hardware-problem:
   Please contact your sales partner or the support team for further assistance.

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