Symptom:

The Pod is not recognized by the PC

Software

• shooIQ: Even when repeatedly switching to the "dynamics" layer, the USB icon at the top left always remains red?

(Click to enlarge)

• Windows: Was the Pod formatted? Windows displays this message repeatedly, but the dialog should not be confirmed → Continue without scanning!

• Switch off anti-virus programmes that prevent the use/recognition of data carriers

Hardware

• Windows Explorer / Device Manager: Is no new device or an error message displayed after unplugging/plugging the Pod?
  > Neither an entry "P5_123"/"P6_123"/"P7_123" nor any removable media?
• USB port: Is the behaviour identical on other USB ports? What happens when another Pod or USB stick is plugged into the same port?
  > If nothing is detected, check the USB settings in the device manager (uncheck)
  > Check the anti-virus software. If the Pod is still not recognised, it or the USB cable is defective

(Click to enlarge)

• USB cable: Which micro USB cable is used? (The ones from Gaitup are very fragile) Is the Pod recognised (for a short time) if you wiggle the cable/plug or use a different cable?