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1. Open the

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1. shooIQ software from the taskbar

Step-by-step guide

1. Open the ShooIQ Software
   
    
   
   
2. Click on the „Help“ Help button on the upper right corner and select  "ShooIQ Support"
   
    
   
   
3. A new window with TeamViewer ID and Password will open. Send us your Your ID and password if shownvisible
   
    
   
   
4. Make sure there is a stable internet connection and no automatic standby and stable internet connection

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1. lock screen or standby
   

Alternative TeamViewer App:

If you cannot can't launch the application or your ID is not working please perform the following steps:

1. Close the current TeamViewer
2. Open the lightbeam installation folder (usually "File Explorer and navigate to C:\Program Files (x86)\shooiq" \shooIQ\utils\TeamViewer or C:\Program Files \shooiq )
    Navigate to the subfolder "utils" and then "TeamViewer"
   
3. Launch the executable file "TeamViewerQS_en"
    
same as step 3 above
4. (x86)\shooIQ\utils\TeamViewer
   
5. Launch TeamViewerQS
   
6. Send us Your ID and password if visible

Note:

Business Hours :

9am - 6pm Central European Time (CET)