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- Make sure the USB cable is undamaged and properly connected to the scanner and the PC!
- Check whether the driver was properly installed and the device was recognised by Windows:
Open the device-manager and look for the following entry called:
"Tekscan Sensor Device" or "STMicroelectronics Virtual COM Port"
Feetbox3D (until 2022) Feetbox3D [ since 2023 ]
Case B:
Plate-symbol in the software rotates successfully upwards:
- Make sure the USB cable is undamaged and properly connected to the scanner and the PC!
- Check the Windows energy-options and the power-options:
Windows Power options for lightbeam (Windows 10)
Also make sure the computer was not set into Hibernate or Standby
If this was the case or the energy-settings were wrong restart the computer before continuing ... - Make sure someone is standing on the red plates!
Simple objects are not heavy enough to produce enought pressure - Open the Windows defender options and set the following parameters,
then restart the shooIQ-software: - If al the above steps should fail, there could be an internal hardware-problem:
Please contact your sales partner or the support team for further assistance.
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