Problem
On "Dynamics", the import button doesn't show (or automatically imports) a run
(click on the picture to enlarge)
Solution
| Step | Description | Result | |
| (1) | shooIQ Version | Make sure, that you use the most actual shooIQ pro software versions (> 5.10 for Feetbox3D and > 7.3 for Feetbox EVO). The newer "white" DSS PODs are only supported by the most actual shooIQ pro versions. | If you don't have the most actual version, please update your shooIQ Pro installation. |
| (2) | Connect the PODs via USB | Connect the "Dynamic-Strike-Sensor" (DSS) via USB to the computer Make sure the LED on the pod is lighting up (either green or orange) | If the LED is not ON when connected to the computer, the hardware or cable isn't working correctly. Try to exchange the POD and USB cables. |
| (3) | Check, if the device is mounted correctly in Windows | Discard a possible warning dialog: DO NOT select to "repair" the drive as being suggested by Windows! Check the Windows file explorer for a removable drive named "P5_###" or "P6_###' (with "###" being the serial number of your DSS sensor) Disable Antivirus-software blocking access to removable drives
| If the POD isn't recognized by windows as a "drive" like an USB stick, there is a basic communication problem between the POD and Windows. In this case, try to disable any Antivirus Software blocking access to removable devices. If that doesn't help, check with another computer, if the POD can be recognized there as a device. |
| (4) | Import into shooIQ | In the navigation bar of the shooIQ-Software switch to ANY layer ... and the back to layer "Dynamics" (Each time this layer is re-opened the software searches again for connected DSS sensors) | If the run stored in a file (*.bin) was below approx. 10 sec, the import ignores that run. |
| Call support | Prepare Information | If all steps before are correct, please get back to support with
If you need help on that, please request a remote TeamViewer session by support. |
