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In case of questions regarding the software or your scanner you can get direct and fast help, by preparing a remote session for corpus.e.

Step-by-step guide


  1. Open the ShooIQ Software

     
  2. Click on the „Help“ button on the upper right corner and select  "ShooIQ Support"

     

  3. A new window with TeamViewer ID and Password will open. Send us your ID and password if shown

     

  4. Make sure there is no automatic standby and stable internet connection


Note:
If you cannot launch the application please perform the following steps:

  1. Open the lightbeam installation folder (usually "C:\Program Files (x86)\shooiq" or C:\Program Files \shooiq )

  2.  Navigate to the subfolder "utils" and then "TeamViewer"

  3. Launch the executable file "TeamViewerQS_en"
     
  4. same as step 3 above