Most network problems can be easily fixed by checking & ensuring the default-settings again


The lightbeam2 Setup consists of the PC, the Scanner and a Hotspot - Setting up the system in most cases is simply Plug&Play:

  1. Connect the Internet-cable of the customer to the provided Hotspot
  2. Power-ON all participating devices
  3. DONE!


        Default-Network v01.svg

Step-by-step guide

  1. Prepare and connect the Hotspot:
    1. Make absolutely sure you are using THE Hotspot that was provided with the Scanner!

    2. Make sure the Hotspot is new and has not been reconfigured / changed previously => This is crucial for Plug&Play!
      [ If you have reason to believe your Hotspot does NOT have the default settings anymore please contact the Support! ]

    3. Connect the Internet-cable provided by the shop/customer to the "WAN"-port of the Hotspot => Do NOT connect this cable to one of the Hotspots "LAN" ports!
    4. Power-On the Hotspot

  2. Prepare and connect the Computer:
    1. Disable all WiFi-connections on the PC => Only the cabled connection should be active, which in general is much more stable/reliable!
    2. Connect the Computer to the LAN-port of the Hotspot => Do NOT connect the PC to "WAN" port of the Hotspot!!!
    3. Make sure the cable is undamaged and properly connected on both sides
    4. Test the cable/Internet e.g. by opening a browser and performing a basic Google-search "www.google.com"
    5. Check the Firewall/Network settings to allow communication with local devices in the same network:


  3. Check the Internet Requirements:
    1. Using the browser navigate to the corpus.e Box: https://box.shooiq.com/
    2. Open and start the "Cloud Connection Test" - which can be found in the lower left corner:
    3. If any of the tests fails or result in a Timeout let the IT check and fix the shooIQ Network-requirements again:
      https://download.shooiq.com/software/manuals/shooIQ_Requirements.pdf

  4. Prepare the Scanner/Mover:
    1. Make sure the Mover is new and has not been reconfigured / changed previously => This is crucial for Plug&Play!
      [ If you have reason to believe your Mover does NOT have the default settings anymore please contact the Support! ]
    2. Make sure the plate/stage is powered ON => Its Power-Button has to be lit up in white color
    3. Put the Mover at the magnetic Parking position
    4. Switch the Mover on ... after 10-20 seconds the LEDs should look like this:
      (the LED named "connected" does NOT have to be lit up! - it's merely optional)


  5. Check the Network-Setup:
    1. Start the shooIQ-Software
    2. Login using your credentials
    3. Use the lower navigation bar to select the layer "Feet / Scan"
    4. After 0-20 seconds the screen should look something like this:
    5. The box named "Scanner" will show the serial number of the Mover
    6. The two little feet on the button will turn green -
      indicating that everything is ready and a scan can be started!!!



If the Scanner is not ready despite having ensured all the above steps, please contact the support!



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