Problem
No pressure data is shown on the "Scan" layer before starting the scan process.
Solution
- Make sure the USB cable is undamaged and properly connected to the scanner and the PC!
- Check whether the driver was properly installed and the device was recognised by Windows:
Open the device-manager (right click on the Windows button in the task bar) and look for the following entry called:
"STMicroelectronics Virtual COM Port"
3. Check the Windows energy-options and the power-options:
Windows Power options for lightbeam (Windows 10)
Also make sure the computer was not set into Hibernate or Standby
If this was the case or the energy-settings were wrong restart the computer before continuing ...
4. Open the Windows defender options
(click on Windows button > Settings (small gear wheel) > Update & security > Windows security > Virus & threat protection > Virus & threat protection settings > manage settings)
and set the following parameters, then restart the shooIQ-software:
5. If all the above steps should fail, there could be an internal hardware-problem:
Please contact your sales partner or the support team for further assistance.